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Frequently Asked Questions (FAQ) Trendscloth
Which payment methods are accepted in the Online Shop?
We prefer payments by PayPal or through from your Credit Card. Payment needs to be received within 24 hours of purchase or the transaction may be canceled and the item resold
Shipping Charges
Our shipping charges are determined by the quantity and/ or weight of your order and the shipping method selected, including sales tax (if applicable). All items will be shipped from China and the USA (depending on location) using USPS Commercial ePacket® (US destinations only) and 17track (for destinations outside the US) which typically takes no longer than seven working days delivery after manifested. All tracking codes will be provided. Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time. We do not responsible for any custom duty or import tax. Contact our team if you have any inquiries about product shipment: [email protected]
How long will delivery take?
We experienced a slight delay in the delivery and update of the tracking number due to the pandemic. We ask for your understanding to be more patient waiting for your order, we will do the best for you
How secure is shopping in the Online Shop?
We use Comodo Secure Socket Layers (SSL), the industry-standard in transferring information to process your orders. The SSL encrypts or translates your order information into a highly indecipherable code, which is processed immediately. This procedure makes your account information unreadable from the time your order is submitted until the time it reaches us. When you’ve finished shopping and begin the checkout process, you will move into the secure area of our web. Once you’ve entered, the page address (URL) will change from HTTP to HTTPS, to let you know you are in a secure area. You will remain in this secure zone for the entire checkout process
Do I receive an invoice for my order?